Wall Street Journal Wine

WSJwine Wine Club

Wine Club Review

Review Summary & Club Details

Visit WSJwine Wine Club
Cost per Shipment *
Wine:
$149.99
Shipping:
$19.99
Total:
$169.98
For The Free Wine
See more options

Price per Bottle Delivered *
$14.17
Wine Club Deal!
Introductory offer: $69.99 for 12 bottles of wine! Also choose between free bonus gifts: 3 bottles of wine or a deluxe, lever-action corkscrew.
* Excludes applicable sales tax.
  Prices and offers subject to change.
  Shipping cost is sometimes an estimate.

All-Around Rating:


Summary of WSJwine Wine Club

Great value on many different types of wines from around the world and a consumer-favorite wine club.

What We Love

They have one of the best line-ups of introductory offers for wine clubs we've seen.

What Could Be Better

A more customized selection geared toward the Wall Street Journal's specific audience.


Shipment Options for WSJwine Wine Club


States WSJwine Wine Club Can Ship to

AZ CA CO CT DC FL ID IL IN IA LA MA MI MN MO NE NV NH NJ NM NY NC ND OH OR SC TX VA WA WV WI WY

Shipment Frequency

Quarterly

Payment Options

Ongoing
Visit WSJwine Wine Club

WSJwine Wine Club

All-Around Rating:


Wine Club Deal!
Introductory offer: $69.99 for 12 bottles of wine! Also choose between free bonus gifts: 3 bottles of wine or a deluxe, lever-action corkscrew.

WSJwine Wine Club Review

Wall Street Journal Wine Club (WSJWine) Review

by WineClubReviews.net
WSJWine Exclusive Gold Medal Reds Introductory Offer Shipment

WSJWine is run by a successful wine club provider in the UK that's been providing wines to a HUGE membership for many years. They source wines from around the world, and then share their great finds with their club members and their client's club members.

Another thing that sets WSJWine apart from other wine clubs is their unprecedented buying power. You won't find any boutique, small-production, or even medium-production wines in these shipments. You will find many wines not offered by anyone else because WSJWine has bought up the entire production allotment. You will also find some wines that are available elsewhere, but not at these prices.

Shipment of wine in molded fiberboard
Shipment of wine with cardboard separators

Something that really sets WSJWine's wine club apart from the some of the other clubs is their Introductory Offer program. They discount your first shipment by more than 50%, and then on top of that they offer an additional free bonus gift. It's fairly obvious that this is a way to entice you to sign up and try their wines, but nonetheless, this does add extra value to the money you spend with them.

Recognizing that not everyone wants or needs wine accessories—because you probably already have some—WSJWine is now offering a choice of introductory offer.

Important! This is an introductory offer and whichever free gift you choose (wine accessories or more wine), after the introductory shipment, you’ll receive a case (12 bottles) of wine every quarter for $149.99 and $19.99 shipping until you cancel.

Special Offer #1 - The Free Gift

Save $120 on 12 World-Class Wines worth $189.99 -- today JUST $69.99

Special Offer #2 - The Free Wine

Save $170 on 15 World-Class Wines worth $239.99 -- today JUST $69.99

We've broken down the pricing below so it's easier to understand:

Introductory Offer QUARTERLY Shipments
# Bottles of Wine per shipment Offer #1 - Free Gift:
12 + Wine Accessories Kit
Offer #2 - Free Wine:
15 bottles
12
Price Offer #1 - Free Gift:$69.99
($5.83 per bottle)
Offer #2 - Free Wine: $69.99
($4.67 per bottle)
$149.99 ($12.50 per bottle)
Shipping Price $19.99 $19.99
Total Price per Shipment Offer #1 - Free Gift: $89.98
($7.50 per bottle)
Offer #2 - Free Wine: $89.98
($6.00 per bottle)
$169.98
($14.17 per bottle)

When it comes to wine clubs, we like quarterly case-clubs because you save on shipping costs per bottle and it's better for the environment to send out fewer shipments each year.

Something we noticed: the Mixed case appears to be 8 reds and 4 whites—we normally call this "Mostly Red." You can also choose Red-only and White-only if you want.

It might be because of the East Coast influence, but we've noticed that WSJWine's wine selections lean toward old-world, a.k.a. European, wines. It seems like the cases are usually 3/4 European and 1/4 the rest of the world.

The Mixed Red & White Wine Selection on 9/10/15
Red-only wine selections AND White-only wine selections

Wine & Description copied from WSJWine Free Gift, Deluxe Lever-Action Corkscrew Offer #1 - Free Gift 2014 Saracosa Rosso di Toscana2014 Saracosa Rosso di Toscana2013 Collovray & Terrier Chardonnay
Offer #2 - Free Wine
2013 Collovray & Terrier Chardonnay

2013 Collovray & Terrier Chardonnay — Top Burgundy Duo's Southern Gem
Christian Collovray and Jean-Luc Terrier make sought-after white Burgundy in the Mâcon. But this great-value find hails from their estate in sunny, southern France's premium Haute Vallée de l'Aude appellation. A seriously classy, fruit-packed white.

1 bottle 2 bottles
2014 Saracosa Rosso di Toscana

2014 Saracosa Rosso di Toscana — Silver-Medal Super Tuscan
Simona Barbanera's flagship is "one of the all-time great Super Tuscan reds.: This far more affordable Favorite’s made with the same Sangiovese-based blend, and has its own history of acclaim. Enjoy the new, silver-medal 2014.

not in shipment 2 bottles
2014 J Opi Malbec from Mendoza Argentina

2014 J Opi Malbec from Mendoza Argentina — The Malbec That Started It All
Opi Sadler is one of our most favorite, biggest-selling winemakers. His signature Malbec announced him to the world after it won a big Decanter trophy a few years back. Here’s the 2014 chapter of this blackberry-packed favorite.

2 bottles 2 bottles
2014 The Inaugural R Collection by Raymond Vineyards Cabernet Sauvignon

2014 The Inaugural R Collection by Raymond Vineyards Cabernet Sauvignon — Winery of the Year Cab
A rich, barrel-aged classic from one of the grand old Napa estates. Since Raymond came under new ownership in 2009, "the results have been phenomenal" says Wine Enthusiast, who named them their 2012 American Winery of The Year.

1 bottle 1 bottle
2007 Las Barracas Gran Reserva Tempranillo Cabernet Sauvignon

2007 Las Barracas Gran Reserva Tempranillo Cabernet Sauvignon — Spanish Gran Reserva Rarity
Spain is the place to look for patiently matured, affordable reds. And this 2007 rarity (from a top family whose winemaking heritage dates to 1199) shows why. Vanilla-scented with ample, mellow fruit, it is an unmissable value.

2 bottles 2 bottles
2012 Meridion par Pierre Perrin Cotes du Rhone

2012 Meridion par Pierre Perrin Cotes du Rhone — Rhône Exclusive from Decanter 'Men of the Year'
Here's a real coup for Rhône fans – direct from the Perrin family, whose iconic Château de Beaucastel is considered by many the finest Châteauneuf of all. You'll enjoy this perfectly balanced Côtes-du-Rhône red at a great price (if you're quick).

1 bottle 1 bottle
2014 Villa Farnia di Farnese Pecorino

2014 Villa Farnia di Farnese Pecorino — Top-Estate Italian White Discovery
Crafted at three-time IWSC Winery of the Year Farnese, this fine Pecorino offers up crisp, appealing orchard fruit flavors and has a legacy of acclaim, including international trophy wins and a "top pick" nod from Wine Spectator.

1 bottle 1 bottle
2014 Tikohi Sauvignon Blanc

2014 Tikohi Sauvignon Blanc — Zippy New Zealand Sauvignon Blanc
Taste everything that’s great about Marlborough Sauvignon – thrilling aromatics, classic lime-and-gooseberry flavors, and zingy minerality. An exclusive offering from Lifetime Achievement Award winner Phil Rose.

2 bottles 2 bottles
2014 Saracosa Rosso di Toscana

2014 Paolo Valle Pinot Grigio — Premium Italian Pinot Grigio
"The Colli Orientali hills are home to some of Friuli's most prestigious vineyards" (Wine-Searcher). The renowned Paolo Valle's Pinot Grigio is about as good as it gets. A sell-out success last year; secure your share of his 2014 before it's gone …

2 bottles 2 bottles
100% Satisfaction Guarantee

Join the Mixed WSJ Wine Club
Free Gift Offer OR Free Wine Offer

Wine & Description copied from WSJWine Free Gift, Deluxe Lever-Action Corkscrew Offer #1 - Free Gift 2014 Saracosa Rosso di Toscana2014 Saracosa Rosso di Toscana2014 The Inaugural R Collection by Raymond Vineyards Cabernet Sauvignon
Offer #2 - Free Wine
2014 Saracosa Rosso di Toscana

2014 Saracosa Rosso di Toscana — Silver-Medal Super Tuscan
Simona Barbanera's flagship is "one of the all-time great Super Tuscan reds.: This far more affordable Favorite’s made with the same Sangiovese-based blend, and has its own history of acclaim. Enjoy the new, silver-medal 2014.

not in shipment 2 bottles
2014 The Inaugural R Collection by Raymond Vineyards Cabernet Sauvignon

2014 The Inaugural R Collection by Raymond Vineyards Cabernet Sauvignon — Winery of the Year Cab
A rich, barrel-aged classic from one of the grand old Napa estates. Since Raymond came under new ownership in 2009, "the results have been phenomenal" says Wine Enthusiast, who named them their 2012 American Winery of The Year.

1 bottle 2 bottles
2012 Château Millegrand Mourral Grande Réserve

2012 Château Millegrand Mourral Grande Réserve — Acclaimed Southern French Réserve
The Bonfils family's Château Millegrand is one of southern France's hottest properties. Their Grande Réserve is made from ancient (flavor-boosting) vines and aged in the finest French oak. It won silver at IWC 2014 and is full of spicy, dark fruit.

2 bottles 2 bottles
2014 J Opi Malbec from Mendoza Argentina

2014 J Opi Malbec from Mendoza Argentina — The Malbec That Started It All
Opi Sadler is one of our most favorite, biggest-selling winemakers. His signature Malbec announced him to the world after it won a big Decanter trophy a few years back. Here’s the 2014 chapter of this blackberry-packed favorite.

2 bottles 2 bottles
2007 Las Barracas Gran Reserva Tempranillo Cabernet Sauvignon

2007 Las Barracas Gran Reserva Tempranillo Cabernet Sauvignon — Spanish Gran Reserva Rarity
Spain is the place to look for patiently matured, affordable reds. And this 2007 rarity (from a top family whose winemaking heritage dates to 1199) shows why. Vanilla-scented with ample, mellow fruit, it is an unmissable value.

2 bottles 2 bottles
2012 Meridion par Pierre Perrin Cotes du Rhone

2012 Meridion par Pierre Perrin Cotes du Rhone — Rhône Exclusive from Decanter 'Men of the Year'
Here's a real coup for Rhône fans – direct from the Perrin family, whose iconic Château de Beaucastel is considered by many the finest Châteauneuf of all. You'll enjoy this perfectly balanced Côtes-du-Rhône red at a great price (if you're quick).

1 bottle 1 bottle
2008 Pagos de Tahola Rioja Reserva

2008 Pagos de Tahola Rioja Reserva — Perfectly Aged Rioja Reserva
The great Rioja tradition of patient aging (in barrels and bottle) gives the ripe, red-fruit flavors in this Reserva smooth, complex flavors of toasty oak. Don’t miss this rare chance to try mature Rioja Reserva at its best.

1 bottle 1 bottle
2013 Tenuta di Somaro Aglianico Primitivo

2013 Tenuta di Somaro Aglianico Primitivo — Acclaimed Puglian Red
When Mario Ercolino stumbled upon a small parcel of ancient vines deep in Puglia's countryside, he knew he’d found something special. The inaugural vintage of his fragrant, rich-fruited red won 92 Decanter Points. And this 2013 might be even better.

2 bottles 2 bottles
2013 Pinot d'Oro Pinot Noir

2013 Pinot d'Oro Pinot Noir — Top-Vintage California Pinot Noir
"The new vintage of Pinot d’Oro will not disappoint its many fans!" That’s our contact in California on the 2013 release of this intensely rich Pinot from California’s cool Monterey County. Look for dark cherry, spicy berries and floral notes.

1 bottle 1 bottle
100% Satisfaction Guarantee

Join the WSJ Red Wine Club
Free Gift Offer OR Free Wine Offer

Wine & Description copied from WSJWine Free Gift, Deluxe Lever-Action Corkscrew Offer #1 - Free Gift 2013 Sendero des Santos Albariño2013 Sendero des Santos Albariño2013 Collovray & Terrier Chardonnay
Offer #2 - Free Wine
2013 Sendero des Santos Albariño

2013 Sendero des Santos Albariño — Premium Albariño Find
"Honestly, it's the scoop of the year." Last vintage, our award-winning Spanish expert Beth Willard was really pumped about this tropical-peachy Albariño from premium Rías Baixas. Here's the fresh 2013, still a tremendous value from an A-list cellar.

not in shipment 2 bottles
2014 Abbesse de Loire Sauvignon Blanc

2014 Abbesse de Loire Sauvignon Blanc — Exhilarating Loire Sauvignon Blanc
Noël Bougrier’s Abbesse Sauvignon is a perennial favorite, thanks to its mouthwatering citrus purity and grassy-fresh quality. He’s been raving about the quality of the 2014 vintage, so you’re in for an extra-special treat with this latest release.

1 bottle 2 bottles
2014 Villa Farnia di Farnese Pecorino

2014 Villa Farnia di Farnese Pecorino — Top-Estate Italian White Discovery
Crafted at three-time IWSC Winery of the Year Farnese, this fine Pecorino offers up crisp, appealing orchard fruit flavors and has a legacy of acclaim, including international trophy wins and a "top pick" nod from Wine Spectator.

1 bottle 2 bottles
2013 Spotlight Vermentino

2013 Spotlight Vermentino — 'Best-in-Show' Aussie Discovery
It may be an Italian specialty, but Vermentino also thrives (in tiny pockets!) Down Under. This tropical-fruit-packed rarity comes from the talented Sam Trimboli and already has a top trophy and medal under its belt.

2 bottles 1 bottle
2013 Collovray & Terrier Chardonnay

2013 Collovray & Terrier Chardonnay — Top Burgundy Duo's Southern Gem
Christian Collovray and Jean-Luc Terrier make sought-after white Burgundy in the Mâcon. But this great-value find hails from their estate in sunny, southern France's premium Haute Vallée de l'Aude appellation. A seriously classy, fruit-packed white.

1 bottle 2 bottles
2014 Alma Andina Torrontes

2014 Alma Andina Torrontes — Super-Fresh Argentine Torrontés
A thrilling taste of Argentina's great white, Torrontés, from Salta (the world's highest wine region) and star winemaker Steve McEwen. At 3,000 feet up, grapes ripen perfectly, giving pure and intense citrus flavors. A refreshingly different aperitif.

2 bottles 2 bottles
2013 Raymond Prodigal Collection Napa Chardonnay

2013 Raymond Prodigal Collection Napa Chardonnay — Winery of the Year Napa Chardonnay
Take one of Napa's oldest wineries, add an excellent vintage, plus a star winemaker and what do you get? This delicious, barrel-aged Chardonnay from Wine Enthusiast’s 2012 American Winery of the Year.

2 bottles 2 bottles
2014 Tikohi Sauvignon Blanc

2014 Tikohi Sauvignon Blanc — Zippy New Zealand Sauvignon Blanc
Taste everything that’s great about Marlborough Sauvignon – thrilling aromatics, classic lime-and-gooseberry flavors, and zingy minerality. An exclusive offering from Lifetime Achievement Award winner Phil Rose.

2 bottles 2 bottles
2014 Saracosa Rosso di Toscana

2014 Paolo Valle Pinot Grigio — Premium Italian Pinot Grigio
"The Colli Orientali hills are home to some of Friuli's most prestigious vineyards" (Wine-Searcher). The renowned Paolo Valle's Pinot Grigio is about as good as it gets. A sell-out success last year; secure your share of his 2014 before it's gone …

2 bottles 2 bottles
100% Satisfaction Guarantee

Join the WSJ White Wine Club
Free Gift Offer OR Free Wine Offer

WSJwine Wine Club Ratings

At WineClubReviews.net we take an objective approach to our star ratings system. Our written reviews are very much subjective, based on our 5+ years of wine club review experience and our own ideas about what good wine and good value mean. The star ratings are based on 11 attributes that we feel define what a wine club should be. Here is how WSJwine Wine Club stacks up on these traits.

Quality of Wine -

We've been drinking WSJWine on a regular basis for six years now. We've never been particularly impressed with the quality of their wine. What we are noticing is that over time the wines are getting better and the selection typically represents popular varietals and regions. It's worth noting that with a focus on European wines, we may not be the best judge of WSJWine's picks—we love our fruit-bomb new-world wines and we like wines that are low on minerality and acid. The bonus factor to the Euro-heavy selection is much lower alcohol levels across the board.

Price of Wine -

It used to be that WSJWine (and it's sister clubs: Laithwaites and VirginWine) couldn't be beat on price. These days there are several wine clubs that are competitive in the sub $15 per bottle DELIVERED space. In wine clubs, as in the rest of life, you get what you pay for — if you don't normally buy wines at this price point, don't be shocked if you don't love what you get.

Discount Opportunities -

We look at three areas when evaluating the discount opportunities offered by a wine club. Is there an introductory offer to sweeten the deal? Are there discounts available for buying more of wines you loved in your shipments? Are there special discounts only available to members?

The Wall Street Journal Wine Club has one of the top introductory offers and we expecially they love that one of your premium options is the 3-bottle bonus selection.

WSJWine does not offer discounts on reorders but you do get access to members-only deals at their wine store.

Customer Service Record -

More than any other wine club, WSJWine has had the most complaints, and many of them were very angry customers. Some of this can be attributed to aggressive marketing tactics, some of it can be attributed to people not reading the fine print about joining an ongoing wine club and not just getting a shipment of really cheap wine, and some of it is their own fault. The only silver lining here is that the pace of complaints has slowed significantly over time.

Curation Process -

Curation is a black box at WSJWine, but we can see they have some constraints and some trade-secrets to protect. Given the volume that WSJWine is buying for, we think they're doing an excellent job picking wines that are likely to be crowd pleasers (popular varietals and wine regions).

See the rest of our ratings for the Wall Street Journal Wine Club

Satisfaction Guarantee -

Note: This rating is our objective analysis of WSJWine's satisfaction guarantee—not our assessment of whether or not you’re guaranteed to be satisfied with their wines.

A top-notch Satisfaction Guarantee policy earns top ratings here. Anything wrong, including you just didn't like it, they'll refund the bottle.

"How does your money-back guarantee work?
It’s simple. We want you to enjoy every bottle you buy from us. If you are not completely satisfied with any wine, for any reason, just let us know and you’ll be refunded in full."

Convenience -

This is an area where Wall Street Journal has made great strides over the years. You can now manage your account online, including vacation holds, and you'll get shipping notifications with tracking numbers when the wine goes out for delivery. Note: You still need to call during business hours to cancel your membership.

Personalization -

A personalized wine club used to mean you picked the color of your wine and how often you received your two-bottle selection. For WSJWine, it still does, and that's all you get.

Uniqueness of the Wine Club -

The Wall Street Journal Wine Club might not be unique anymore, but they are the club that started the exploding trend of buying wine by the case via a subscription plan.

Wine Education -

Like other older wine of the month clubs, WSJWine sends out a glossy color cards with each shipment of their wine club. It contains detailed tasting notes about each wine, the wineries they come from, the winemakers, and the wine region. They also include food pairing recipes and wine trivia in each issue.

Giftworthiness -

The WSJ Wine Club does not make a great gift unless you'll be awesome at remembering to cancel the subscription months later when you've spent what you wanted to spend. We'd really love to see them offer a pre-paid version of their wine club with gift packaging, too!

Visit WSJwine Wine Club

WSJwine Wine Club

All-Around Rating:


Wine Club Deal!
Introductory offer: $69.99 for 12 bottles of wine! Also choose between free bonus gifts: 3 bottles of wine or a deluxe, lever-action corkscrew.

This Club is Best For...

Coupons, Deals, and Promo Codes for WSJwine Wine Club

Introductory offer: $69.99 for 12 bottles of wine! Also choose between free bonus gifts: 3 bottles of wine or a deluxe, lever-action corkscrew.

WSJwine Wine Club Buying Options

The Free Wine
from $149.99 per shipment

Go to the Wine Club

The Free Gift
from $149.99 per shipment

Go to the Wine Club

Customer Feedback

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Comment from Mary Grace Weir at 2015-12-21 09:27:00

Hi I want everyone to hear our bad experience with WSJ Wine Club. We ordered the INTRO case from an American Express promotion FOUR WEEKS AGO! We were hoping to have the case for Christmas. But, they took our GREAT PRICE payment and then we got NOTHING, except an emailed shipping ticket, that had a bogus shipping number that Fed Ex did not recognize. When we try to call and find out where our case of wine is, NO ONE KNOWS OR GIVES A CRAP! The customer service people THREE of them, said they would find out and call us back. And then left us alone waiting for call backs that never came. Then, the CS "supervisor" was not only NAMELESS (he would not give us his last name) , he was also clueless as well as was uncaring and un willing to lift a finger to find out where our case is after FOUR WEEKS! When this happened, we knew we had been scammed. It is not really a customer service dept, but just a facade...so people THINK they are going to be served, but really all they get is screwed! I really hope that you will post this so that other people wont get ripped off like we did! Do NOT give this "club" any of your hard earned money!

 

Comment from Beena Vora at 2015-11-28 11:34:24
I got a promo code as a part of Christmas gift. So I tried to place order. I live in KY, so they could not ship to KY according to local laws. Hence I tried shipping it to IN, to my sister's house. IN was on their list. Well, I could not ship there either. Upon calling them I was told, it could not be shipped to IN at all. At the bottom of the link mentiones all the wine orders are accepted through Cap N Cork in Fort Wayne IN. I called them. The gentleman informed me that it is a home brewing company. He receives several calls like this. He has tried several times to get his business name removed without success. After reading some horror stories on this discussion panel, I am glad my order didn't go through. I agree with another writer, why would Wall Street Journal want to associate their name with this company.

 

Comment from Andrew Durket at 2014-08-26 15:30:18
I have had the quarterly service for 2 years and the only problem I had up until recently was that the quarterly shipment would ship within a 2 or 3 week period and one could never be quite certain until it actually shipped when they were coming in.

This all changed today. In May we moved and a shipment was accidentally shipped to the wrong address. I am willing to give everyone a break once. After this experience I went online and removed my old address from even being listed, so it didn't appear at all as far as I could see, and set the default address to my new address. After dealing with FEDEX to return wine to sender, for which I was reimbursed, support told me to fix it on the website, like so above. Well, last week the next quarterly shipment went to the old address AGAIN. I don't know how they did it, but they did. I called upset now because this is the second time. I got it taken care of and then sent an additional email just to hit home about my experience and how I was considering cancelling my subscription because of how poorly they had performed lately. They then canceled my account for me, which I wasn't sure about, but I am now, and told me, and I quote:

I have asked our carriers to make an attempt to intercept your delivery and return the case to us as soon as possible. Please note that there is no guarantee this will be successful.

So, if the wine is somehow not returned to sender, although THEY sent it to the wrong address, I am liable? By the way, what about their money back guarantee? Does that no longer apply to me because I am unhappy?

 

Comment from Bruce Mackey at 2014-04-05 06:09:59
Customer service is so incompetent as to be non-existent.

I received the "introductory offer" as a Christmas gift. I followed up after the first of the year and placed the order. I was told it would arrive within 12 days. It didn't. Called. Same story. Finally a guy called and said he would be there "Monday" so I stayed home to sign. He never arrived. Two days later, I called and cancelled, asking for the gift money instead. I was told a check would arrive in 7-10 days. It didn't. Nor did it arrive the next THREE more times I called. The last time, a manager had called, and asked for two weeks to get the check to arrive. It didn't. Now she hasn't returned my calls in 2 days. BUT, they sent an email to say they shipped the wine. I didn't ask for that! I don't want the wine. I've got such a bad taste in my mouth, their wine won't taste good so matter what! Reading these reviews, apparently I'm not the only one to have problems with these people. It's hard to understand why the Wall Street Journal would lend their good name to them. They must be getting lots of money from Direct Wines International, the outfit that actually runs the club.

 

Comment from Frank Huband at 2014-01-28 16:38:13
My experience with WSJWine has been horrific.

In June of 2013 I placed an order for 12 bottles of a 2003 wine for delivery in September, and paid a $40 “holding fee” to assure that I would receive the order. In late November, I noticed I had not received the order, and talked to a WSJWine customer Services representative. She said she would check, and the next day sent me a message that said, in part:

“This is just a quick note to inform you that the presale Chateau Ramage La Batisse case will be ready to ship in early December. Your case will contain twelve bottles. Once the case has been prepared we will contact you for the balance of $199.88 plus $19.99 shipping and applicable tax.”

During late December and early January, I called several times to ask where the wine I had ordered was, and I was assured that it would be delivered soon.

In January, I received 6 bottles of a 2011 wine I had not ordered. When I called, I was told they had no idea why I had gotten it, but would send me a mailing label to return it.

Checking my credit card charges, I discovered that they had charged me almost $140 for the wine I had not ordered, and $480.93, more than twice the amount authorized, for the wine I had not been sent. And I have not gotten a return label for the wine I did not order.

Many more calls followed. Each time I called, I had to start the discussion from scratch. No references to my previous calls and concerns were kept in my customer file.

They now say they have no 12 case bottles of my wine, only 6 bottle cases. When I suggest that they could just send 2 6 bottle cases, they said that they would not do that. I told them to cancel the order.

I still have not gotten the fedex label, and both charges are still on my credit card.

So the message is, if things go wrong, even if it is totally their fault, you will not get either sympathy or compensation from WSJWine.

Buyer beware.

And I have called Amex, told them my story and asked them to reverse the charges.

Frank Huband

 

Comment from Sonja Novotny at 2012-01-16 20:03:56
I agree with the previous feedback regarding WSJwine.com. They did not quote an excessive shipping fee prior to my order and I was shocked at the actual price. When I called to point out this mistake not only did they refuse to credit my account but they seemed not to care at all! This resulted in my cancelling of the membership and asking them to not contact me again via phone, mail or email. He actually had the gall to ask me if I had proof that the shipping fee was not quoted. They took advantage of my trust and most certainly have lost it.

 

Response from WineClubReviews at 2012-01-16 21:23:12
To help us watch out for others, please tell us how much was your shipping fee and which state were you shipping to?

 

Comment from Samantha Addonizio at 2010-12-29 13:01:14
WSJwine.com is UNRELIABLE...gifts do NOT arrive and TERRIBLE customer service on top of that. Do NOT order from WSJwine.com. I ordered on December 8 for a gift for friends that have been very good to me and very generous to our children. I ordered 2 bottles of champagne for delivery by Christmas. I was so very happy to have found this way to send them some good cheer. I received an order summary from WSJwine.com with the following information:

Thank you for ordering from WSJwine. In accordance with California state law, Lionstone Sonoma, a licensed California retailer, will accept, process, and ship your order for WSJwine. Thank you for being a valued customer. If you have any questions regarding your order, simply contact customer service by phone at (877) 975- 9463 or via email at [email protected]

I also received an order number and a timestamp that the order summary was received on December 8, 2010 at 3:49:48pm. Since the information in my order summary indicated that my order will be processed by a CA merchant, there seemed nothing more to be done.

On December 29, 2010, I finally got in touch with my good friend. As we exchanged well wishes, I asked them how they enjoyed their champagne. There was an awkward silence. My friend then said, what do you mean? I was SO embarassed. I asked if she received the gift I sent and she had not. I apologized, hurried off the phone and told her I would call her right back.

I call the number in my Order Summary email. I spoke with Sherry. Sherry told me that my order was cancelled. There was no indication why. She could only have a supervisor call me back in approximately 24 hours. I asked if WJS would re-place the order with a rush so delivery could be made by December 31, 2010 so my friends could enjoy for New Years at least. She said that they are not allowed by law to expdite alcohol orders. (I think that is flase since I have ordered items from other basket vendors that included beer or wine and there was an option to FedEx). She told me that nothiing more could be done. I asked to speak to a supervisor right away. After keeping me on hold for 10 minutes she came back on and told me that a supervisor could not speak with me now. I was so angry I told her I expected a call within 24 hours and I would pass along how WSJwine.com treated me.